Refund & return

We do not take routine returns or exchanges after a parcel has been delivered. A claim may still be reviewed if:

• The wrong product was sent
• The product arrived damaged or broken
• The product was already expired on arrival
• An item listed on the confirmation is missing
• The product was defective when you opened it

Change of mind, unused leftover tablets, or a clinician later changing your plan are not grounds for a return.

Write to help@globalmedicastore.com within 48 hours of delivery. Include the order reference, a short description, and photographs of the product, outer carton, label and any invoice slip. A short unboxing clip helps for damage or missing-item claims. Incomplete files can delay or stop a review.

Once delivered, we cannot take back:

• Prescription-status medicines, except where we sent the wrong line
• Opened or used packs
• Items that need refrigeration after first use, if the seal is broken
• Packs with a broken manufacturer seal
• Special-order lines packed only for you

If we approve a refund, it goes back by the same method you used to pay, when that is possible. Allow five to ten business days after we confirm it, depending on your bank. Pack prices already include tracked delivery; we do not add a separate postage refund unless the fault was ours.

You may ask us to cancel while the order is still new and not yet packed. After the desk has started packing or the carrier has scanned the parcel, cancellation is usually not possible. Email as soon as you decide.

If the parcel is well outside the estimate on the destination page, contact the desk. We will query the carrier. A replacement or refund depends on what the investigation shows. See the shipping policy and track order.

You are responsible for the address at checkout. We are not responsible for delay, return-to-sender or loss caused by an incomplete or incorrect address.

If the carton looks opened or crushed, refuse it if the courier allows, and email us at once. If you accept it, tell us within 48 hours and send photographs.

We may refuse a request that does not match this policy, that shows misuse or tampering, that arrives after the reporting window, or that lacks the order details we need.

This policy can be updated on this page. The date above is the current version.